As one of the first faces to welcome new medical assistants at NCH, Erika plays a pivotal role in setting them up for success. She provides thorough training on Eko's SENSORA™ platform, covering everything from workflow and hands-on skills for accurate documentation. Erika’s attention to detail and exceptional organizational skills ensure that new users feel confident and well-prepared to utilize SENSORA™ in their daily practice.
Erika’s contributions extend far beyond onboarding. She serves as an accessible and capable resource for current MAs and surrounding staff, such as practice managers, who rely on her expertise for ongoing support and guidance. Whether answering questions or troubleshooting challenges, Erika approaches every interaction with professionalism and care.
Her strong and thoughtful communication skills have made her a vital link between NCH staff and Eko, effectively conveying key information to enhance collaboration and drive improvements. Erika’s genuine passion for her work shines through in everything she does. Her positive energy is contagious, inspiring everyone around her to strive for excellence in advancing cardiac care.
Erika’s dedication, expertise, and ability to empower others embody the values of a true Heart Hero, and we are thrilled to celebrate her contributions this month.
Congratulations, Erika, and thank you for your unwavering commitment to transforming cardiac care!
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